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FRED DISPENSE PLUS: Dispensing

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Barcode on labels hard to scan

Is it just me or is it hard for the scanners to pick up the barcode on the dispensing labels? I have tried changing the darkness, orientation of the label, different scanners etc etc etc. And the scanners have not changed with the switch to Fred Dispense Plus. Case in point is that I can easily scan labels produced on Classic.

Any ideas?

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Ciaran Ronayne shared this idea  ·   ·  Report…  ·  Admin →
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  • dispensary commented  ·   ·  Report

    We have just upgraded from Fred Classic to Dispense Plus and have been experiencing the same issue.

    Scanners used to have no problems detecting the label bar codes in Fred Classic, however it has been a notable issue after upgrading.

    Unsure if the change in position of the bar code on the label has contributed to this as it is now much closer to the drug name text, compared to its lower position on Fred Classic.