We have just been made aware that FRED Dispense Plus is not able to generate a patient docket in the same manner as our existing FRED classic software. Our business operational model requires this functionality as a critical element of our clinical governance framework and data and privacy protection policies and procedures. I find it extremely frustrating that a key piece of functionality in an older version of software is not currently available in the version we will be “upgrading” to. I believe this is an area that FRED’s developers need to address as a matter of urgency and after having spoken with colleagues in other pharmacy groups, I have realised this lack of functionality is preventing some of these businesses from considering FRED Dispense Plus as an upgrade option. I am unsure whether you currently have some form of “workaround” for this situation, but for us to continue with the installation of Dispense Plus, we will urgently require a solution. I look forward to hearing your response to this problem.
Please feel free to contact me if you would like to discuss further.

This feature from Fred Dispense is missing in Fred Plus. The risk of error when handing out medication has increased because of this. Please prioritise this!

This feature was used in four of our pharmacies until we upgraded two of them to dispense plus a few months ago. It has made us pause the upgrade in our other stores. The loss of this feature has made our dispense plus stores the least efficient to operate. We have put a pause on the future upgrades of our stores as a result of this. The dispense process starts with the initial contact with the customer and finishes at the handing out of the medication and counselling. Why have we removed the part of Fred which manages the beginning and end of this process.

This feature is vital for dispensaries in a number of ways including to help ensure patients collect the right medicine