86 results found
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Ability to generate and handle ABA Files
The ability for Fred Office to generate a statement in line with the ABA (Australian Bankers Association) format.
Allow Fred Office to store banking details, export an ABA file then re-import payment details.
1 voteWe would prefer to integrate to a provider rather than store bank details at this stage. Will watch the votes on this one
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Adjust for Minimum Hold Quantities in a Rate of Usage order
Please add the ability to adjust for Minimum Hold Quantities (reorde point) in a Rate of Usage order. Currently you can do 'either' a ROU order OR a Replenishment order to the restock level.
We want to do a Rate Of Usage order which also factors in minimum stock levels for items that have a low rate of usage.
We want to keep 20 of X in stock at all times. X has a low rate of usage so is not currently ordered in a ROU order until we have 5 left, this makes the shelves look terrible.2 votesThanks for your Feedback - that is a great suggestion.
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Drug description to be included on the customer statement when dispensed by Blank.
When a user dispenses an item using Blank in Fred Dispense Plus, the charge is recorded as "Blank Misc" on the customer's account in Fred Office. The user would like the exact item description entered during Blank dispensing to appear on the customer's statement, ensuring the customer knows what was dispensed from the statement. The user wants this flexibility to avoid the need to create an own brand drug card and link it to an item card.
5 votes -
Mobile Phone App for Stocktake and General Scanning
We would like a basic mobile phone application for our staff to use on their personal devices to allow
- stocktake both batch and scan and count
- printing shelf tickets/labels
- receiving orders
7 votesThankyou for the suggestion. The Status of this idea has been updated to seeking user feedback - We will monitor this request - looking for votes and suggestions around the app and what else to include.
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Fred Office statements layout
Choice Pharmacy Vincentia - would like to have the customer statement layout changed a bit. Currently when generating the Customer statement. The Account name and address is right under the Pharmacy details.
Would like to have at lease 1 to 2 blank lines after the Pharmacy ABN details before the customers name and address is shownrefer to ticket - https://fredit.zendesk.com/agent/tickets/579117
1 voteThankyou for your feedback
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Add a user/cashier permission to complete a return
Add a cashier permission under Fred Office Users to limit or require a second user to login when processing a return transaction
1 voteWe have added this to the backlog for review.
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Stocktake function should ignore "Committed" stock
The current stocktake feature as of 30/05/25 currently includes "Committed" stock (i.e. stock dispensed for a patient but not yet paid for) in the total SOH count.
e.g. Lets say I have 5 boxes of Lipitor 10mg on the shelf, AND I have x2 boxes of Lipitor 10mg on the pick up shelves dispensed for patients coming back later today to collect. If I started a stocktake and used the mobility scanner to count the 5 boxes on the shelf, then the Stocktake would have a "Counted" value of 5. This stocktake also has a "Committed" value of 2, which…
1 vote -
Account Group
Currently it is quite time consuming and clunky to add accounts to set groups, going through the 'Assistants, group' option. Also, if an account needs to be moved to a different group, we need to find it in the old group and then move to the new group (which relies on staff remembering what group the account was in).
It would be time efficient if we could access and alter the account group through the customers account tile directly.
We use this feature to save time when printing accounts, so they will group similar accounts together (ie. Front Shop/Webster/posted accounts).
1 voteFor consideration in a future release
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Customer previous monthly account balance should be shown at the till - not just the running total
Currently a customers account balance is shown at the till - if they are wanting to make a monthly account payment we need to go into Fred Office, look up the customer name, then look at the previous months balance
It would be great if the previous months account balance showed at the till5 votes -
Stock on Fred Mobility - Include a permanent number pad to appear during stocktake
During a batch stocktake, pressing +++ is more effort than using number pad. You can press the QTY, then enter a value and tick but the slight lag/screen adjustment from the keyboard displaying disrupts workflow. Please keep the number pad on the bottom of the screen at all times.
3 votes -
add in additional fields to the dashboard
Add in a profitability snapshot to the dashboard, similar to the Z report fields where you have sales and cost of goods.
Add in top stock item movers both front of shop and dispensary1 vote -
Option to add 0.5 as a reorder point
When using reorder points, it would be good to be able to add 0.5 as an option. There may be times where a partial box is dispensed but t's a slow mover so reorder point would be set to 0 and so the ordering template will not capture this item.
1 vote -
Loyalty Card Number for AutoCharge
For our webster packing patients we use Autocharge in FredDispense Plus so dispensing goes straight to an account. It would be great if loyalty card number could be used with these accounts so they can accumulate points and help us record loyalty within our transactions.
1 voteThankyou for your feedback
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Notification in Fred office when a customer portal ticket us updated
Since Fred Office is used to access the customer portal, a popup notification when a ticket is updated would eliminate the need to constantly check emails for responses. This would allow us to address additional information requests more quickly (for tickets marked as pending).
2 votes -
FredOffice ordering: new template based on FredDispense
FredDispense ordering: have an auto-generate template in FredOffice, based only on dates, and whatever was dispensed in FredDispense between those dates. Regardless of the category of that drug. If there is a way to do this already, let me know.
5 votesGreat suggestion. Assume this would still want to have the usual considerations of current SOH and on order?
Would '? dispense' items also need to be included?
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remarks on till not standing out enough
When we add a comment to the remarks section of our accounts to advise the staff on the till of some information regarding that particular account - it does not stand out and is very easy to miss. It would be better if it was large font/bold/coloured or a pop up like in Fred dispense.
8 votesGreat suggestion. We would love more feedback on this one from people to understand how best to solve this.
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Import Stock from Robot to Update Avalibale SOH
The Import Stock from Robot feature is quick and easy however the All the Robots do not know which stock is waiting at the POS. Once an item is 'picked' then the robot reduces the stock on hand.
If this processes was to update the Available Stock On Hand only for this stocktake type the process would be much more streamlined and committed SOH can be reviewed and maintained outside of the Robot Stocktake.
5 votes -
Waiting Scripts to select all Safety Net Family members automatically
When selecting a Waiting Script, select all scripts for safety net linked family members
1 voteThankyou for your suggestion
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Have a Total Sales Report that breaks down OTC vs Prescription Sales
It would be great to have a Total Sales Report that breaks down OTC vs Prescription Sales
4 votes -
Prevent users from accessing Activity in Fred Office
Currently the Permissions in Fred Office do not prevent users from accessing the activity view in Fred Office. Users with no permissions at all can still view transactions and takings via this window.
Please allow the permissions to prevent this window from being viewed.
1 voteThanks for your suggestion, we will monitor votes on this request.
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