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FRED DISPENSE PLUS

Welcome to the Fred Dispense Plus forum, please share your ideas with us!

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions.

We may also merge and rename suggestions for clarity. We have partnered with UserVoice, a third-party service and your use of the portal and your submission is subject to the https://fredit.uservoice.com/tos including the license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Fred IT Group.



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  1. Adding the ability to Save a report that has been customised will save a lot of time for monthly reporting when using the List of Scripts Report.

    6 votes

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    1 comment  ·  Reporting  ·  Admin →
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  2. In the Claims screen, be able to filter across multiple claims e.g. what scripts are on hold across all claims, rather than having to do a separate search per claim. There is a date range available which is encouraging, but it looks like you still have to select a claim number then narrow it down further.

    2 votes

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    0 comments  ·  Claiming  ·  Admin →
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  3. Phone numbers on Address Labels have been implemented & that is great...
    However, the system should remember my choice i.e. whether I want to print phone numbers each time. It is currently defaulting to "No" and when toggled to "Yes" - it remains that way for a while (perhaps overnight) then toggles back to "No".
    The system should stay on the setting specified until changed.

    4 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  4. I would like a pop-up, similar to Owing Scripts, when a patient has an outstanding payment for a prescription on the till. Possibly a pop-up when there are items unpaid from more than 1 day

    4 votes

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    0 comments  ·  Patient  ·  Admin →
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  5. In Fred Dispense Classic, users had the ability to set a negative value for patient price, which is not permitted in Fred Dispense Plus. Users are interested in having the option to set a negative value as an acceptable patient price in Fred Dispense Plus. They find this feature valuable when they need to issue credits or refunds to patients for various reasons, as it also allows them to maintain a record of these transactions within the patient's profile. Using the "miscellaneous" item in the POS register to give refunds or credits is not an ideal alternative, as it can…

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  6. The user is seeking a way to ensure that crucial PBS warnings like W323 are prominently displayed on the screen, similar to how PBS rejections trigger a prominent red error message. In a busy pharmacy setting, it can be challenging to click on an exclamation mark for each prescription with a warning in order to view the details of the warning.

    3 votes

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    1 comment  ·  Dispensing  ·  Admin →
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  7. Added Message on Address Label prints too low on the main label. It is very easy to miss because it usually overlaps the red "Keep out of reach of children" line on the bottom.

    Also, if the message is a little bit longer, it gets cut off from the label and part of it is missing.

    5 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  8. When marking off a safety net owing prescription in the new year. I have to remove the entitlement number, mark it off without the entitlement number. Reenter the entitlement number and reclaim it with the entitlement number for it to go through properly.

    If I don't do this, it will be dispensed as Concession or General but with the price of the safety net entitlement. This never was an issue in the older version.

    2 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  9. I would appreciate it if the inputting of script information could be centred on the screen as I feel that I'm constantly turned to the left.
    Thanks

    2 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  10. I would like to have the ability to add extra conditions to the Multi Pack private pricing. Namely, <, >, >= and <=. It makes sense that I would like to sell 55 tablets at the 60 tablet price.
    Sound fair?

    3 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  11. It will be good for it to show Stock on Hand , Committed stock and Stock Available in the tile

    2 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  12. In the most recent update the a character limit was imposed on the address label optional message. We use this field extensively for our nursing home codes and deliveries. Please change it back to how it was before.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Include a place to store supplementary SN card for a family
    Also, include a space on the PRF to place issued stickers

    2 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  14. Colour of owing and colour when it is cancelled. its used to be a bold red when it was owing, then changed to a light red once it was cancelled off, now it makes it a light grey which is harder to see when youre going back through the history. Can it go back to being more obvious if it is an owing and if it has been cancelled

    11 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  15. Users are interested in generating MyHR audit logs reports within the Fred Dispense Plus platform with the goal of identifying instances where the emergency access function has been employed to retrieve a My Health Record.

    6 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  16. The current 30-character limit for own brand drug names is no longer adequate, particularly when creating own brand drug cards for medicinal cannabis items. Please consider increasing the character limit for own brand drug.

    9 votes

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    0 comments  ·  Drug  ·  Admin →
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  17. In Fred Classic there was an ability to reprint a drug usage report if for some reason the printer faulted and the report was lost, can this be done on the new program?

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  18. Users have expressed the need to print out the script image of Methadone eScripts directly from Fred Dispense Plus, as some stores maintain physical copies of these images in their DD book. This would be a more convenient option compared to taking screenshots of MedView embedded and then printing them out separately.

    4 votes

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    1 comment  ·  Dispensing  ·  Admin →
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  19. When an eRx has a phone approval number, it comes through to Fred with dashes. When dispensing, the script gets rejected because it gets submitted to Medicare with dashes. Script requires editing to remove dashes before submitting and getting accepted by PBS.

    Pharmacy would like Dispense to remove the dashes when an eRx is scanned without having to manually do it themselves

    4 votes

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    0 comments  ·  Dispensing  ·  Admin →
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  20. If site has Fred Office and Fred Dispense it would be great when dispensing an S3 or OTC item that is on catalogue for this price to be visible in Dispense. Currently only shows the normal retail price and not the price advertised on the sale shelf ticket

    2 votes

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    1 comment  ·  Dispensing  ·  Admin →
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